Suggested Research Topic: Influence of Response Times on Perceived Trust

Long, unexpected waiting times can damage the trust a user has placed in a system. This is particularly important in the context of online banking and electronic payment systems, where long waiting times leave users uncertain about the success of a transaction.

Students who wish to work in this area may evaluate the influence of a payment system’s response time on the users’ perceived trustworthiness of the system. Please apply via email to deco-teaching@inso.tuwien.ac.at with a short statement about your background and interest related to HCI and this research topic.